HBOps Product Overview
Financial & Operational Control System for Commerce.
Know which commerce transactions agree, which need attention, and what to do next. HBOps verifies Shopify and NetSuite records so finance, operations, and integration teams can work from the same evidence.
Designed to go live in one week. Keep the systems you already use.
The implementation week begins once required access is available and the initial scope is agreed.
Your systems are connected. Do the transactions agree?
- An order is placed.
- A payment is collected.
- Products ship.
- A customer requests a refund.
Each event can create or change records across your commerce and financial systems. Connecting those systems is essential. Verifying that their records reflect the transaction correctly is a separate responsibility.
HBOps helps answer the questions that matter:
- Are the required records there?
- Do the amounts agree?
- Is something still pending?
- What needs investigation?
Turn transaction questions into clear next steps.
Understand what should happen.
Different transactions require different records. HBOps considers the applicable business process rather than assuming every order, payment, and refund should follow the same path.
Verify what actually happened.
Compare the relevant Shopify and NetSuite records to identify missing records, incorrect amounts, billing discrepancies, and refund inconsistencies.
See the evidence behind the issue.
Review the affected transaction and the records that support the finding. Start with a specific discrepancy instead of an unexplained difference.
Know what needs to happen next.
Use recommended next steps to guide investigation. Your team makes the appropriate correction through its existing process, then verifies whether the records agree.
Start with the transactions behind your revenue.
Revenue Integrity focuses on the relationship between Shopify commerce activity and the corresponding NetSuite records.
It helps your team investigate missing order and billing records, collected payments that are not correctly represented, incorrect amounts, duplicate billing, and refund discrepancies. Supported exchange scenarios are checked in the context of their related transactions.
The goal is not simply to move data. It is to understand whether the resulting records reflect what happened.
One product. A shared view for three teams.
Finance
Understand the discrepancies behind revenue, billing, payments, and refunds before relying on those records for the close.
HBOps for FinanceOperations
Find the transaction gaps that need follow-through and give the responsible team a clearer starting point.
HBOps for OperationsIntegration Teams
Investigate the business outcome alongside workflow activity, without assuming every discrepancy is an integration failure.
HBOps for Integration TeamsKeep the systems that run your business.
Shopify remains your commerce platform. NetSuite remains your financial system. Celigo and your other existing integrations continue performing their established roles.
HBOps adds verification of the related transactions, helping your teams understand where records agree and where follow-up is needed.
You do not need to replace your systems or rebuild your integrations to get started.
Shopify
Your commerce platform
NetSuite
Your financial system
Celigo and existing integrations
Their established roles
HBOps
Adds verification of the related transactions
A missing answer should never look like an all-clear.
An expected pending step, a confirmed discrepancy, and an incomplete verification are different situations.
- An expected pending step
- A confirmed discrepancy
- An incomplete verification
HBOps keeps those distinctions visible. When the available evidence is insufficient, the transaction should not be presented as fully verified.
Confidence comes from knowing what was checked and what remains unresolved.
Free trial
See what needs attention in your own commerce data.
Try HBOps free through one monthly close. Review your Shopify and NetSuite transactions, investigate the findings, and see how evidence-backed verification fits your team’s daily work.
Book a Demo- Your close calendarAgree scope and trial dates before starting
- One-week setupOnce access and scope are ready
- One close cycleEvaluate HBOps through one month-end close
Trial dates align with your month-end close. We agree the supported scope and commercial terms with you before the trial starts. Designed to go live in one week once required access is available and the initial scope is agreed. Keep your existing systems and integrations.
Request your trial
Tell us about your setup. We will reply to agree scope and dates.