HBOps · BUILT FOR SHOPIFY + NETSUITE COMMERCE
The Financial & Operational Control System for Commerce.
HBOps verifies that every order, payment, fulfillment, return, and refund is operationally correct and financially true. It shows the evidence, identifies confirmed discrepancies, and tells finance and operations what should happen next.
- Designed to go live in one week
- Keep your existing systems
- Prove the value with a free trial
- Start at $500/month
HBOps by Hairball · Built for product companies running Shopify and NetSuite
HBOps by Hairball
Built by people who understand the transaction.
HBOps is built by Hairball, a team with deep experience across Shopify, NetSuite, Celigo, ecommerce operations, finance operations, and commerce integrations.
Inc. 5000 company
Celigo Platinum Partner
Oracle NetSuite Alliance Partner
Trusted by hundreds of product companies. Deep implementation experience across Shopify, NetSuite, Celigo, Amazon, BigCommerce, marketplaces, EDI, 3PL and fulfillment providers, returns platforms, and finance operations workflows.
The control gap
Connected does not mean correct.
Orders move. Payments settle. Refunds happen. Inventory ships. Accounting records are created. Thousands of transactions cross multiple systems every day. Most companies assume everything worked. HBOps verifies the completed business outcome.
INTEGRATION COMPLETED
BUSINESS OUTCOME
An integration can complete successfully while revenue is still missing, a refund is wrong, or a shipment is represented differently across systems.
The reality after “successful”
The transaction moved. The uncertainty stayed.
The same questions repeat across finance, operations, and systems teams when integration status cannot prove the business outcome.
“Shopify and NetSuite match in total. I still don’t know which orders are wrong.”
Controller
“We don’t find the issue when it happens. We find it at close.”
VP Finance
“A successful flow only tells me the flow ran.”
Integration Lead
“If the integration says success, why is revenue still missing?”
Controller
“We spend more time figuring out what happened than fixing it.”
Operations Lead
“Every refund turns into a three-system investigation.”
Finance Operations
“The data moved. That doesn’t mean it’s correct.”
Business Systems
“The order is fulfilled in one system and open in another. Who owns that?”
Ecommerce Operations
“I don’t need another report. I need to know which transaction is wrong.”
VP Finance
“Is this actually broken, or is it still processing?”
Operations Lead
“Tell us whether to rerun, fix the record, or wait.”
NetSuite Administrator
“Show me which orders are verified, not just how many synced.”
Controller
“Every exception starts with five people checking the same records.”
Operations Lead
“We prove things with screenshots and emails. That shouldn’t be normal.”
Finance Operations
“We need to separate timing issues from real discrepancies.”
Business Systems
“Once we fix it, how do we know it’s actually resolved?”
Controller
These anonymous lines reflect common operating language and problem patterns. They are not presented as quotes from named HBOps customers.
Revenue Integrity
Verify the outcome, not just the data movement.
Did the order enter NetSuite?
Confirm the expected order record exists.
Missing revenue can remain invisible in summary reporting.
Was the expected revenue recorded?
Review the related billing records for the order.
Unrecorded billing affects revenue completeness.
Do Shopify and NetSuite totals match?
Compare source values and show the variance.
Amount differences require evidence before close.
Do refund amounts agree?
Verify the refund exists in both systems and matches.
Refund differences distort customer and financial records.
Was fulfillment recorded correctly?
Follow fulfillment activity across related records.
Missing fulfillment creates operational ambiguity.
Was the commerce channel updated after shipment?
Confirm Shopify reflects the completed shipment.
Customers and operators need an accurate channel state.
Actionable findings
Every discrepancy explained.
HBOps does not give your team another list of errors. It explains what is different, why it matters, what evidence supports the finding, and what should happen next.
CONFIRMED FINDING
Revenue not recorded
Category
Finance
Severity
High
Explanation
The Shopify order is complete, but the expected billing record is not present in NetSuite.
Evidence available
Order, integration status, related NetSuite records
Recommended next action
Review the workflow result and create or correct the expected record before re-verification.
HBOps separates confirmed discrepancies from transactions that are still processing or still awaiting enough evidence to verify.
How HBOps works
From connected records to a verified outcome.
Financial correctness is determined by defined controls. AI can help explain and prioritize, but it does not silently replace financial logic.
- 01
Review the records
HBOps gathers the relevant commerce and financial records from Shopify, NetSuite, and the existing integration workflow.
- 02
Verify the transaction
Defined financial and operational controls determine whether the expected outcome is complete and correct.
- 03
Classify the result
Each transaction is shown as verified, a confirmed discrepancy, or awaiting evidence.
- 04
Explain the finding
HBOps presents the supporting evidence, business impact, and recommended next action.
- 05
Correct and re-verify
The team corrects the underlying issue, and HBOps verifies the transaction again.
Transaction Navigator
Follow one transaction across every related record.
See the Shopify order, related NetSuite records, refund activity, fulfillment state, integration status, evidence, and findings in one place.
No spreadsheet stitching. No jumping between saved searches. No guessing which record belongs to which transaction.
SAMPLE TRANSACTION
Order #10482
Shopify order
#10482
$1,248.60
NetSuite sales order
SO-89214
$1,198.60
Refund activity
No related refund
$0.00
Fulfillment
IF-42218
Complete
Control before automation
Verify first. Act with evidence.
Revenue Integrity begins in observe-only mode. HBOps reviews the transaction, verifies the outcome, and recommends the next action without changing Shopify, NetSuite, or Celigo.
Keep your existing systems
Add control without replacing what already works.
Keep Shopify, NetSuite, Celigo, and the workflows your team already depends on. HBOps works alongside the existing commerce stack to verify that each process produced the intended financial and operational outcome.
Commerce
Shopify
Integration
Celigo or existing layer
ERP
NetSuite
CONTROL LAYER
HBOps
Users
Finance and operations
Preserve your integration investment. Add financial and operational truth above the workflow.
Built for the people accountable for the outcome
One source of operational truth for finance and operations.
Finance and controllers
Know whether revenue, refunds, and related financial records are complete and correct before investigation becomes a close-time emergency.
Explore solutionOperations teams
See which transactions need attention, understand the operational impact, and know what should happen next.
Explore solutionIntegration and business systems teams
Separate processing delays from confirmed business discrepancies, reduce unnecessary investigation, and preserve the role of the existing integration layer.
Explore solutionReplace transaction uncertainty with financial control.
Before HBOps
- ×Manual spreadsheets
- ×Saved search comparisons
- ×Transaction sampling
- ×Support escalations
- ×Close-time surprises
- ×Repeated investigation
- ×Unclear ownership
- ×No consistent re-verification
With HBOps
- ✓Verified transactions
- ✓Confirmed discrepancies
- ✓Clear evidence
- ✓Visible financial impact
- ✓Recommended next action
- ✓Defined ownership
- ✓Re-verification after correction
- ✓Shared visibility across teams
Demo request
Test HBOps against 60 days of order activity.
See how Revenue Integrity works with your own Shopify and NetSuite transactions in two clear phases.
- Designed to go live in one week
- Keep your existing systems
- Prove the value with a free trial
- Start at $500/month
Check the previous 30 days
HBOps reviews recent orders and their related NetSuite records to identify verified outcomes, confirmed discrepancies, and transactions still awaiting evidence.
Observe the next 30 days
HBOps monitors new orders as they arrive so your team can see how each transaction is checked, explained, and re-verified over time.
The demo begins in observe-only mode. HBOps does not change Shopify, NetSuite, or Celigo records.
Request your demo
Tell us where to follow up. We will confirm fit and the secure access needed before reviewing any order data.
Frequently asked questions
What finance and operations teams ask first.
See what your commerce stack may be missing.
Start with a focused assessment of your Shopify and NetSuite order-to-cash process. Identify unrecorded revenue, mismatched totals, refund discrepancies, duplicate billing, and fulfillment gaps before they become larger finance or operational problems.
- Designed to go live in one week
- Keep your existing systems
- Prove the value with a free trial
- Start at $500/month